Return & Refund Policy

Our Return & Refund Policy

Because some items are made to order, returns and exchanges may not accepted unless the item(s) are incorrect or damaged. If you receive your order and are not happy with it for any reason, please email us at portuguesepalonline@gmail.com and we would be happy to work with you to reach a resolution.

Damaged Items (if applicable)
If your package arrives damaged, please contact us at portuguesepalonline@gmail.com within 30 days of the delivery date to discuss next steps. Please keep the item(s) as well the internal and external packaging to verify the damage and use for insurance purposes (if applicable).

Incorrect Items
If you received incorrect item(s), please contact us at portuguesepalonline@gmail.com within 30 days of the delivery date to initiate a return or exchange.

To be eligible for a refund or replacement on incorrect item(s), the item(s) must be returned unused and in the same condition that you received them. They must also be in the original packaging.

REFUNDS (if applicable)

On Cancelled Orders
If you cancel your order and your item(s) have not yet been shipped, a refund will be issued within 1-2 business days.

On Returned Items
Once we have received the returned item(s), we will send you an email to notify you. If you have returned an incorrect item, we will also notify you of the approval or rejection of your refund based on the condition of the item(s).

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 3-5 business days for your refund to appear once it has been issued.

On Digital Products
Because of the nature of digital products, we don’t accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order.

Late or missing refunds (if applicable)
If you have not received a refund on returned item(s) within 3-5 business days of the refund being issued, please be sure to do the following:
Check your bank account again.
Contact your credit card company. It may take several business days before your refund is officially posted.
Contact your bank. There is often processing time before a refund is posted.
If the above steps have been taken and you still have not received your refund, please contact us at portuguesepalonline@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are not eligible for refunds unless the item(s) are incorrect or damaged.

Exchanges and Replacements (if applicable)
Only incorrect or damaged items are eligible for exchange or replacement. If you received an incorrect or damaged item, please send us an email at portuguesepalonline@gmail.com within 30 days of the delivery date to discuss next steps.

SHIPPING
Item(s) approved for a return or exchange should be sent to the address provided in our email regarding returns or exchanges. The subject of the email will be “Approved For Return” or “Approved For Exchange”.

If you are returning or exchanging an incorrect item, we will provide you with a prepaid shipping label once we have approved your return. Depending on where you live, the time it will take for your exchanged product to reach you may vary.

Please contact us at portuguesepalonline@gmail.com with any questions.