Frequently Asked Questions (FAQ) 

This FAQ section refers to our digital download products / platform.

Welcome to the FAQ section of our Portuguese Pal digital download platform. We’re here to address your queries and provide the information you need for a seamless shopping experience. If you have a question that isn’t covered here, feel free to reach out to our friendly customer support team.

**1. What are digital downloads?**
Digital downloads are high-quality image files that you can purchase and download directly to your device. Once downloaded, the files can be printed out. 

**2. What file formats are available for download?**
We offer our digital downloads in an universally compatible formats such as JPEG/PNG/PDF or other formats, ensuring that you can easily print and enjoy your purchase.

**3. How do I purchase and download digital files?**
Purchasing and downloading digital files is effortless. Simply browse our collection, select the product(s) you love, add it to your cart, and proceed to checkout. After completing your purchase, you’ll receive immediate access to download your purchased files.

**4. What sizes can I print the downloaded artwork in?**
The downloadable files come in high resolution, allowing you to print in various sizes. Whether it’s a small accent or a statement piece, our products will retain their quality and detail.

ISO (International Standard Size):
A5 / A4 / A3 / A2 / A1

2:3 RATIO:
Inches: 4×6 / 6×9 / 8×12 / 10×15 / 12×18 / 16×24 / 20×30 / 24×36
Centimeters: 10×15 / 20×30 / 30×45 / 40×60

3:4 RATIO:
Inches: 6×8 / 9×12 / 12×16 / 15×20 / 18×24 / 24×32
Centimeters: 15×20 / 30×40 / 45×60

4:5 RATIO:
Inches: 4×5 / 8×10 / 12×15 / 16×20 / 20×25 / 24×30
Centimeters: 16×20 / 20×25 / 40×50

 11×14 | 22×28:
Inches: 11×14 / 22×28

**5. Can I use the downloaded files for commercial purposes?**
Our digital downloads are intended for personal use only. They are not to be resold, shared, or used for commercial gain. Please refer to our Terms of Use for more details.

**6. What type of paper should I use for printing?**
For optimal results, we recommend using high-quality paper. This will ensure vibrant colors and fine details in the printed artwork.

**7. Can I get a refund for digital downloads?**
As digital downloads are non-tangible goods, we don’t offer refunds once the files have been downloaded. However, if you encounter any issues, please contact our support team, and we’ll be glad to assist you.

**8. I wasn’t able to download my purchased files. What should I do?**
If you did not receive your download link, reach out to our support team at portuguesepalonline@gmail.com, and we’ll resend the link promptly.

**9. Do you offer customizations or personalized items?**
Yes we do. Reach out to us at portuguesepalonline@gmail.com, so we can discuss further details on your custom order.

**10. Are there any restrictions on how I can use/display the printed item?**
Once you’ve purchased a digital product, you have the freedom to use and/or display it in your home or office. However, please refrain from using the item in any way that violates copyright laws or our Terms of Use.

Thank you for exploring our FAQ section. We’re dedicated to providing you with exceptional digital products and a delightful shopping experience. If you have any further questions, don’t hesitate to contact our customer support team.