Contact PortuguesePal Support
Need help with your account, subscription, or Portuguese practice? Email our support team or send a message below.
When to expect a reply
These response times apply to email and messages submitted through this page.
Email Support
Send your questions or feedback directly to our support team.
[email protected] Email UsSend us a message
We’ll reply to the email address you provide.
PortuguesePal Support FAQs
A few details to help you get the right support for your account and your learning.
How long does PortuguesePal support take to reply?
Free users receive replies in 1–3 business days. Premium members receive replies within 24 hours. These response times apply whether you contact us by email or through the online feedback form.
Which email address should I use when contacting support?
If you have a PortuguesePal account, use the email address linked to it so we can locate the correct account. If you have not registered, use an email address where we can reach you.
What should I include when reporting a technical issue?
Describe what you were trying to do, what happened, and any error message you received. Include your device and browser so our team can better understand the issue.
Can I request a refund after a purchase or subscription renewal?
Yes. You may request a refund within 24 hours of a purchase or subscription renewal if you have sent fewer than 5 messages to the AI tutor since that payment. Please see our Refund Policy for full details.